Terms & Conditions

We are committed to provide goods and services in compliance with the industry

standards to our customers and making online shopping easy.. However, in case you

face any issues with the product(s), you can write to us at sales@bharatmedica.com

and we will try our best to resolve your issue at the earliest. Customer placing the order

means any individual or business entity/organization that legally operates in India as a

business or in other countries, uses and has the right to use the product and services

provided by Bharat Medica.

The Company shall entertain returns only in the below-mentioned cases:

1. Receipt of the short-expiry product(s).

By registering with the Website you can access or view the prices, product inventories,

and purchase orders electronically. You are responsible for using the Website in a

secure manner. We will not be liable for any damage or loss caused by any

unauthorized account access resulting from your actions, such as not logging out of the

account or sharing your account password. We reserve the right to refuse registration or

cancel an account at any time.

2. Receipt of the product(s) damaged in transit

Do not accept your order if you receive a tampered consignment as evident from the

packaging. If received, after opening the consignment you find that the product(s) is

damaged then immediately (within no later than 4 hours from the receipt of the order)

Click the photo of the damaged product(s) as well as the product label(s) and send it to

our email id: sales@bharatmedica.com along with the order number and the invoice

number. Once we receive the email, an investigation may be initiated at our end. After

the investigation, if the issue raised is found to be valid, we will make arrangements to

dispatch a new product subject to the availability of the stock. If the stock is not

available, then a coupon or credit note will be issued which you can redeem in your next

purchase. Please note that you are not required to pay any additional shipping fees

in such a case of reshipment.

3. Receipt of the product having a manufacturing defect

If upon receipt of the order you notice that your product(s) has a manufacturing defect,

you are required to kindly attach a photo of the product’s label and send it to our email

address: sales@bharatmedica.com forthwith and within no later than 6 hours from the

receipt of the order. Once we receive the email, an investigation may be initiated at our

end. Our team/ courier partner/supplier or manufacturer’s representative will collect the

product and once it is ascertained that the defect claim is valid we will make

arrangements to dispatch a new product subject to the availability of the stock. If the

stock is not available then a coupon or credit note will be issued which you can redeem

in your next purchase. Please note that you are not required to pay for any additional

shipping fees in such a case of reshipment.